SUMMARY

Accomplished operations officer, handling a subset of routine tasks, managing of-the-moment requests and serving as a liaison and buffer between personal, professional and social demands. Serve as administrative support, Chief of Staff, project manager, indefatigable problem solver, and all-around organized do-er. Through strong interpersonal skills, a willingness to expand duties, and competence, client retention is long-standing.

Rose Costello

PROFESSIONAL EXPERIENCE

ROSECOSTELLO.CO, West Chester, PA [1996-Present]

Life Solutions Strategist Enhance and improve lifestyles by providing personal, organizational, clerical, bookkeeping, marketing, artistic and homekeeping skills for professionals, the elderly, the overwhelmed and inundated.

Provide financial acumen for budgeting, billing, banking to include deposits and reconciling, check writing, invoice discrepancy, and expense reporting. Create and maintain financial calendars.
Work as a paperwork flow specialist that includes investments, tax preparation, mortgage refinancing and insurances.
Make timely medical claim submissions and secure proper reimbursements.
Provide downsizing and moving support to seniors and those in transition: financial plans, physical plans and logistics.
Bring relevance, comfort and reliability to each client.
Organizational expert.
Calendar manager for family of 6 to include planning and scheduling for 3 homes, 2 businesses and 6 vehicles.
Act as Power of Attorney as necessary.
Provide timely email and personal correspondence.
Act as home maintenance coordinator and household staff manager, with vendor sourcing and management, and as a second and third residence liaison. Research and retain reliable contractors throughout tenure with each client.

MISERICORDIA HOSPITAL, Philadelphia, PA [1995-1997]

Unit Clerk (part-time)

Responsible for all receptionist and clerical duties on patient care unit.

Accurately transcribed physicians’ orders.
Maintained precise patient records and unit reports.
Facilitated communications in nursing station across team of 20.

ART INSTITUTE OF Philadelphia, Philadelphia, PA [1989-1995]

Manager, Supply Store

Responsible for all operational, financial and personnel functions in school store, including all purchasing for the store and purchasing all consumable items used by the Art Institute, and receipt and payment authorization for all incoming shipments to school and store.

Increased sales and service; reversed an inventory deficit.
Procured volume discounting with new vendors for all other Supply Stores.
Influenced colleagues to purchase novelty items in store which resulted in higher sales and greater student and faculty engagement.
Developed marketing plans later used by all Art Institute Supply Stores.

CENTENNIAL GRAPHICS, Lancaster, PA [1988-1989]

Sales Associate

Provided typographical customer service for local sales area, including advertising agencies and printers.

Resolved issues between production and customers.
Resolved day-to-day account crises and raised level of service provided; expanded original duties of job.

BENGSTON, DEBELL, ELKIN & TITUS, LTD., Leesburg, VA [1986-1988]

Landscape Designer/Draftsperson

Designed and drafted landscape plans for commercial and municipal clients.

Initiated graphics group and landscape architecture resource library.
Developed company-wide landscape design standards.

THE LODGE AT HARVARD SQUARE [1984-1986]

Regional Sales Manager, Washington, DC

Responsible for all operational, financial and personnel functions except purchasing, in seven retail clothing stores in Washington D.C. area.

Exceeded sales and profit goals continuously; reached the highest percentage increase in sales and profits in all regions; attained in two stores the highest sales volume throughout the corporation.
Established policy of immediate movement of merchandise to those stores where product sells best.
Developed corporate-wide training program for store managers.
Graduated store managers to larger-volume stores in other regions and to merchandise managers at headquarters.
Influenced corporate buyers by using sound marketing, judgement and successful performance, to purchase merchandise especially suitable to each local economy, climate and purchasing habits.

Manager, Fairfax, VA [1983-1984]

Responsible for organizing, staffing and starting up the 3,000 square foot store in Fair Oaks Mall, at the time, the largest store in the company.

Exceeded sales and profit goals throughout tenure; received corporate award for exceeding sales goal by highest percentage.
Initiated weekly sessions for sales training of staff; developed training aids.
Developed new systems for storage and control of inventory, later adopted by other stores.
Started frequent market assessment calls to corporate purchasers to assist them in procuring products specially directed to local market.

FRANKLIN AND MARSHALL COLLEGE, Lancaster, PA [1981-1983]

Manager, Steinman College Center and Hensel Hall

Senior staff member responsible for accommodations and service for speakers, and banquets.

Increased productivity for student employees by training, motivation, and improved scheduling.
Handled 40% growth in program with no increase in employees.

SUMMARY

PROFESSIONAL EXPERIENCE

ROSECOSTELLO.CO, West Chester, PA [1996-Present]

Life Solutions Strategist Enhance and improve lifestyles by providing personal, organizational, clerical, bookkeeping, marketing, artistic and homekeeping skills for professionals, the elderly, the overwhelmed and inundated.

Provide financial acumen for budgeting, billing, banking to include deposits and reconciling, check writing, invoice discrepancy, and expense reporting. Create and maintain financial calendars.

Work as a paperwork flow specialist that includes investments, tax preparation, mortgage refinancing and insurances.

Make timely medical claim submissions and secure proper reimbursements.

Provide downsizing and moving support to seniors and those in transition: financial plans, physical plans and logistics.

Bring relevance, comfort and reliability to each client.

Organizational expert.

Calendar manager for family of 6 to include planning and scheduling for 3 homes, 2 businesses and 6 vehicles.

Act as Power of Attorney as necessary.

Provide timely email and personal correspondence.

Act as home maintenance coordinator and household staff manager, with vendor sourcing and management, and as a second and third residence liaison. Research and retain reliable contractors throughout tenure with each client.

MISERICORDIA HOSPITAL, Philadelphia, PA [1995-1997]

Unit Clerk (part-time)

Responsible for all receptionist and clerical duties on patient care unit.

Accurately transcribed physicians’ orders.

Maintained precise patient records and unit reports.

Facilitated communications in nursing station across team of 20.

ART INSTITUTE OF Philadelphia, Philadelphia, PA [1989-1995]

Manager, Supply Store

Responsible for all operational, financial and personnel functions in school store, including all purchasing for the store and purchasing all consumable items used by the Art Institute, and receipt and payment authorization for all incoming shipments to school and store.

Increased sales and service; reversed an inventory deficit.

Procured volume discounting with new vendors for all other Supply Stores.

Influenced colleagues to purchase novelty items in store which resulted in higher sales and greater student and faculty engagement.

Developed marketing plans later used by all Art Institute Supply Stores.

CENTENNIAL GRAPHICS, Lancaster, PA [1988-1989]

Sales Associate

Provided typographical customer service for local sales area, including advertising agencies and printers.

Resolved issues between production and customers.

Resolved day-to-day account crises and raised level of service provided; expanded original duties of job.

BENGSTON, DEBELL, ELKIN & TITUS, LTD., Leesburg, VA [1986-1988]

Landscape Designer/Draftsperson

Designed and drafted landscape plans for commercial and municipal clients.

Initiated graphics group and landscape architecture resource library.

Developed company-wide landscape design standards.

THE LODGE AT HARVARD SQUARE [1984-1986]

Regional Sales Manager, Washington, DC

Responsible for all operational, financial and personnel functions except purchasing, in seven retail clothing stores in Washington D.C. area.

Exceeded sales and profit goals continuously; reached the highest percentage increase in sales and profits in all regions; attained in two stores the highest sales volume throughout the corporation.

Established policy of immediate movement of merchandise to those stores where product sells best.

Developed corporate-wide training program for store managers.

Graduated store managers to larger-volume stores in other regions and to merchandise managers at headquarters.

Influenced corporate buyers by using sound marketing, judgement and successful performance, to purchase merchandise especially suitable to each local economy, climate and purchasing habits.

Manager, Fairfax, VA [1983-1984]

Responsible for organizing, staffing and starting up the 3,000 square foot store in Fair Oaks Mall, at the time, the largest store in the company.

Exceeded sales and profit goals throughout tenure; received corporate award for exceeding sales goal by highest percentage.

Initiated weekly sessions for sales training of staff; developed training aids.

Developed new systems for storage and control of inventory, later adopted by other stores.

Started frequent market assessment calls to corporate purchasers to assist them in procuring products specially directed to local market.

FRANKLIN AND MARSHALL COLLEGE, Lancaster, PA [1981-1983]

Manager, Steinman College Center and Hensel Hall

Senior staff member responsible for accommodations and service for speakers, and banquets.

Increased productivity for student employees by training, motivation, and improved scheduling.

Handled 40% growth in program with no increase in employees.

LANDSCAPE and FLORAL DESIGNER [1978-1982]